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Passenger Side

May 7th, 2010 admin No comments

Passenger Side

Airline Passenger Complaints

Airline passenger complaints – More and More people are suing Airlines these days... It’s EASY!!!

Flying as an airline passenger is an often memorable experience, but there are times where the experience is memorable for all the wrong reasons: mechanical problems, poor service, bad food, lost luggage, or any of a number of other problems that result in a significant inconvenience or financial loss for the passenger. If you experience this kind of problem with your airline, you may want to deal with it by lodging a complaint with the airline or to one of the authorities that oversee air transportation

Know the Rules: when you purchase a ticket, you and the airline have entered into a contract that covers many different situations that you may face during a flight. Each airline has a specific set of guidelines that are used for situations such as flight delays, overbooking’s, and lost or damaged luggage.

Understand Why You Are Complaining: After you have decided to gather information about your situation, but before you make that phone call or write that letter, you should take a bit of time and get to know a few basic things about your particular circumstances.

Why you are complaining.

What situation caused you to complain and what people or organizations played a role in that situation.

What are the things that you want to happen that will address the complaint

What should you reasonably expect as an outcome

Airline passenger complaints Basics: Taking the time to assess your situation at the beginning will make the rest of the complaint process as smooth as possible.

That complaint process can be roughly broken down into the following sets of tasks: - writing down the facts of the situation,

- understanding whether you have a reason to expect a response or compensation as a result of your complaint, and filing the complaint in the places where it can do the most good.

Complaining Process:

When passengers comment on airline service, most airlines do listen. They analyze and keep track of the complaints and compliments they receive and use the information to determine what the public wants and to identify problem areas that need special attention.

They also try to resolve individual complaints. Like other businesses, airlines have a lot of discretion in how they respond to problems. While you do have some rights as a passenger, your demands for compensation will probably be subject to negotiation and the kind of action you get depends in large part on the way you go about complaining. Start with the airline. Before you call or write to DOT or some other agency for help with an air travel problem, you should give the airline a chance to resolve it. As a rule, airlines have trouble-shooters at the airports (they're usually called Customer Service Representatives) who can take care of many problems on the spot. They can arrange meals and hotel rooms for stranded passengers write checks for denied boarding compensation, arrange luggage repairs and settle other routine claims or complaints.

If you can't resolve the problem at the airport and want to file a complaint, it's best to call or write the airline's consumer office at its corporate headquarters.

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About the Author

Sunil is a frequent traveler who at one point travelled over 95% of the year for four straight years as a corporate consultant. He has racked multi-million miles of air travel and has reached elite status with several airlines, hotel chains and car rental companies. His book "Sue the Airlines" focuses on the many frustrations experienced by air travelers’ resulting from airline ignorance and mal-treatment. The book guides someone who has suffered from airline abuse to collecting the compensation they deserve for all troubles and inconveniences caused by airline companies.
http://www.sue-the-airline.com/